General Conditions of Sale

Online bookings

  • On the Air France Italy site you can make your booking and pay for your booking over the Internet from 11 months up until 6 hours before departure.
  • You can purchase tickets for flights departing from Italy, France, from Europe leaving from: Austria, Belgium, Denmark, Finland, Germany, Ireland, Norway, Portugal, United Kingdom, Spain, Sweden, Switzerland, as well as from Brazil, Canada, Japan, South Africa, Thailand, the United States of America and Venezuela. Tickets can be bought for one-way, return journeys and multi-destination itineraries. For any other type of journey, please contact our Booking Department.
  • Up to 9 passengers may be included per booking: adults, children and infants; each adult may be accompanied by an infant travelling on his/her lap.
  • The booking is only confirmed after the booking code has been sent to you. You will receive a confirmation e-mail containing all of the details of your booking.
  • For any changes or cancellations after the ticket has been issued, if the ticket conditions allow this, you should call the Air France Bookings Department on +39 0238591272 (rates may vary using a landside or a mobile phone line).


Online payment for tickets

  1. Your booking is confirmed once you have entered your payment details in the booking process and click on "confirm your purchase".
  2. The contract will be considered entered when you confirm the booking, when the Company automatically becomes aware of the acceptance. To be certain of the purchase you will need to receive confirmation by email with a travel summary of all your flight details from Air France.
  3. Payment for the ticket should be made with a credit card issued in Italy. All major credit cards are accepted: American Express, MasterCard, Visa, Visa Electron, Diners Club, EuroCard, UATP, JCB.
  4. Payments are made in Euros.
  5. Air France secures your payments by using SSL (Secure Socket Layer) technology in this website. SSL works by encrypting all communications between your computer and our server so that the information cannot be intercepted.
  6. This security service is activated when a gray dialogue box appears on your brower indicating that you are entering a secure area: click "Yes" or "Continue" to continue.
  7. The online purchase of tickets is regulated by the following Italian legislation: Legislative Decree no. 50/92 applying Directive no. 85/577 in respect of contracts negotiated out of business premises; Legislative Decree no. 185/1999, applying Directive no. 97/7 EC on the protection of consumers in respect of distance contracts.
  8. Under the terms of Art. 7 of Legislative Decree no. 185/1999, the right of withdrawal should be considered excluded. 

Ticket delivery

  • Electronic ticket

An electronic ticket is offered automatically on eligible lines. To purchase an electronic ticket, departure should be no earlier than 6 hours from the time of connection. You will automatically receive confirmation of the booking and a travel summary with all information relating to your flights and the booking code by e-mail.

  • Paper ticket

If an electronic ticket is not available for the entire itinerary you have selected, the ticket will be a paper one, sent by ordinary post to the billing address of the credit cardholder within 5 working days from the purchase. Departure should be no earlier than 7 days from the time of connection. Tickets will only be despatched within Italy. Home delivery of a ticket is not provided for journeys to destinations in Africa or Bogota.

Cancellation or amendment of the booking

Should you need to modify or cancel your booking, provided fare conditions allow it, we invite you to contact Air France on +39 02 3859 1272 (rates may vary using a landside or a mobile phone line) or to log onto the "Review / modify your bookings" section of the site. Administrative fees might be levied depending on the fare conditions applicable on your ticket.

Air France reserves the right to cancel or amend the booking you have made, as well as refuse transportation, even if fulfilment of it has already begun, if payment of the price for the flights booked is not made in a standard and timely manner.
In this case, Air France will not be liable for any loss you may suffer in connection with the missed departure.


Any communications relating to the entering into and/or fulfilment of the contract will be made by Air France via electronic mail, using the address you provided at the time of booking.

Ticket use

The fare is applicable for a ticket used fully, in sequential order for the specified journey and on the specified dates. As outlined in the General Conditions of Carriage, any non-compliant use noticed on the day of travel may incur an additional fixed-rate fee at the airport for the amount of: €125 on short-haul flights (metropolitan France and Corsica), €250 for a medium-haul flight in the Economy cabin, €500 for a medium-haul flight in the Business cabin, €500 for a long-haul flight in the Economy or Premium Economy cabin, €1500 for a long-haul flight in the Business cabin and €3000 for a long-haul flight in the La Première cabin (or the equivalent in the local currency.)
By way of derogation from the paragraph above, for passengers with Air France tickets purchased in Italy through or by means of Air France ticket offices, travel agencies or Air France call center, the following applies.
Such a passenger is not required to pay an additional fee due to a new calculation and any administrative costs if you inform Air France that you cannot, for any reason, use the ticket for that flight and still want to use the ticket for additional routes or, in the case of multi-destination trip, the return routes.
Such communication must take place within 24 hours after the departure time of the first unused route of the outward flight or, if the departure time of the return flight is within 24 hours of unused flight, at least 2 hours before departure of the return flight by calling our Call Center at +39 0238591272. In the absence of such notice, such passenger will be treated in accordance with the provisions of the preceding paragraph. Contact us


The Passenger is informed that in the event of a breach of Article 15 (Conduct aboard aircraft) of General Conditions of Carriage and in accordance with the provisions of their Article 9 (Refusal and limitation of carriage), he may be registered on a list of persons subject to a travel banning aboard the Air Carrier's aircraft under the Authorisation n°2016-240 by the CNIL (French data protection authority).
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