Service fees are administrative costs related to the sale of a ticket. They apply to requests to change or refund a ticket (except tickets that allow changes and refunds at no extra charge, and tickets issued for infants under 2 years of age).
Service fees vary depending on:
- point of sale (online, Air France ticket office, etc.),
- place of issuance (online or by phone, etc.).
Service fees vary depending on:
- point of sale (online, Air France ticket office, etc.),
- place of issuance (online or by phone, etc.).
Ticket changes
| Service fees | Change made on airfrance.it or Self-Service Kiosk |
Change made at an Air France airport counter |
Change made by phone or at an Air France ticket office |
|
| Ticket purchased on airfrance.it or at an Air France ticket counter |
No service fees | 15 € | 15 € | |
| Ticket purchased on a third-party site or travel agency |
No service fees | 30 € | 30 € | |
Refunds
| Service fees | Refund requested on airfrance.it |
Refund requested at an Air France airport counter |
Refund requested by phone or at an Air France ticket office |
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| Ticket purchased on airfrance.it or at an Air France ticket counter |
No service fees | 20 € | 20 € | |||
| Ticket purchased on a third-party site or at a travel agency |
Refund request to be completed through the third-party website or travel agency where the ticket was originally puirchased* | |||||
* Travel agencies set and apply their own service fees for changes to and refunds for Air France tickets. These fees therefore vary depending on the travel agency.