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Service fees are administrative costs related to the sale of a ticket. They apply to requests to change or refund a ticket (except tickets that allow changes and refunds at no extra charge, and tickets issued for infants under 2 years of age).

Service fees vary depending on:
- point of sale (online, Air France ticket office, etc.),
- place of issuance (online or by phone, etc.).
Ticket changes
Service fees Change made
on airfrance.it or
Self-Service Kiosk
Change made
at an Air France
airport counter
Change made by
phone or at an
Air France ticket office
Ticket purchased on
airfrance.it or at an
Air France ticket counter
No service fees 15 € 15 €
Ticket purchased on
a third-party site
or travel agency
No service fees 30 € 30 €
Refunds
Service fees Refund requested
on airfrance.it
Refund requested
at an Air France
airport counter
Refund requested
by phone or at an
Air France ticket office
Ticket purchased on
airfrance.it or at an
Air France ticket counter
No service fees 20 € 20 €
Ticket purchased on
a third-party site or
at a travel agency
Refund request to be completed through the third-party website or travel agency where the ticket was originally puirchased*
* Travel agencies set and apply their own service fees for changes to and refunds for Air France tickets. These fees therefore vary depending on the travel agency.

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