Refunds on tickets, options or other services... Here's everything you need to know!
Requesting a refund online is quick and easy, and saves you time.
Please note: if you bought your tickets or paid options anywhere other than directly from Air France (at a travel agency, for example) please contact the point of sale directly to request your refund.
Go to the Your Bookings section of the website.
If a refund is not already proposed to you in the Your Bookings section of the website, please complete the refund claim form below.
Already checked in?
Please cancel your check-in online before requesting your refund.
Please note: If your booking file contains more than 1 person, the refund request will apply to all the tickets.
The refund amount is calculated according to the ticket fare conditions (excluding service fees which are non-refundable).
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Did you take out cancelation insurance?
If at the moment of buying your ticket, you also took out insurance with Allianz Travel, please cancel your booking with Air France and make your claim with Allianz Travel.
Did you also book a hotel, car or activity?
We recommend you to contact the service provider before submitting your refund request online. You can find their contact details in your booking confirmation e-mail.
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